Archive for Thursday, December 14, 2000

You decide: Is this honesty or trickery?

Letter to the Editor:

December 14, 2000

I was just wondering about some business who promised you what you want to hear and then when you get hooked they say,"Well, I'm sorry that you were misinformed." That just don't get it. If their word is not good, that is bad customer relations.

We have very high gas prices in the winter time due to living in a 100-year-old house and it makes it tough when you are a one family income household to make ends meet. We put plastic on some of the windows, rugs under the doors, cut off the vents in some of the rooms and it still only helps a little.

I was told that if I would get on the budget plan from my natural gas providers that it would help us not to have to pay a high bill in the winter time or at the end of the year.

It was explained to me that the gas company would level out your gas bill all year and if they see that the gas prices were going to go up, or that we were using more gas than they expected that they would automatically raise our gas bill a little each month to compensate for the extra usage.

Boy, to my surprise when I got my gas bill this month it had jumped from $39 to a whopping $322.05. They had told me that our gas prices jumped 50 percent. This is ridiculous.

We keep our thermostat on 68-72 degrees all the time and stay wrapped up during the day to stay warm. I was born with bronchial asthma and have to be in a warm room during the winter time because the cold air triggers asthma attacks.

I have only been working part-time since Feb. 1, 2000 due to an accident that I had at work and have been off since Nov. 8 due to having surgery so I cannot make extra dollars for such emergencies. So my point being, what is the point for having a level payment all year if they are going to go ahead and charge you an arm and a leg anyhow at the end of the year when you need it the most?

Paula Mason, Eudora

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